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What You Need to Know

Rights & Rules

  • Seatbelts must be worn at all times.

  • Passengers are not permitted to eat, drink or use tobacco products while on board the vehicles. Exceptions will be made only for medical reasons.

  • A 15-minute “service window” is allowed for passenger trips. This means that the vans may pick you up 15 minutes before or after your scheduled pick up time.

  • Disruptive or abusive behavior towards other passengers or the driver will not be tolerated.

  • Weapons or hazardous materials such as fertilizer, batteries or gasoline cans are not allowed onboard the vehicles.

  • Alcohol is not allowed onboard the vehicles.

  • All vehicles are equipped with audio and video surveillance.

  • CCT is not responsible for lost or stolen items.

  • Service animals are welcome; pets must be in an appropriate carrier.

  • Children under 8 years or 80 pounds will not be transported unless the parent or guardian has provided and secured an age-appropriate car seat.

  • We are a transportation service only; we cannot provide personal assistance such as dressing or lifting passengers out of bed or wheelchairs.

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Title VI Nondiscrimination Policy Statement

It is the policy of CCT, as a federal-aid recipient, to ensure that no person shall, on the ground of race, color, national origin, sex, religion, age or disability, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any of our programs and activities, as provided by Title VI of the Civil Rights Act of 1964, the Civil Rights Restoration Act of 1987, and all other related nondiscrimination laws and requirements.

Notice of Nondiscrimination
  • CCT operates its programs and services without regard to race, color, national origin, sex, religion, age, and disability in accordance with Title VI of the Civil Rights Act and related statutes. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice may file a complaint with Clay County Transportation.

  • For more information on CCT’s civil rights program, and the procedures to file a complaint, contact 828-389-0644 TTY 1-800-735-2962, Voice 1-800-735-8262); email; or visit our administrative office at 391 Courthouse Drive Hayesville, NC 28904. For more information, visit

  • If information is needed in another language, contact 800-555-1212

  • A complainant may file a complaint directly with the North Carolina Department of Transportation by filing with the Office of Equal Opportunity and Workforce Services, External Civil Rights Section, 1511 Mail Service Center, Raleigh, NC 27699-1511, Attention: Title VI Nondiscrimination Program; phone: 919-508-1808 or 800-522-0453, or TDD/TTY: 800-735-2962.

  • A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR,1200 New Jersey Ave., SE, Washington, DC 20590.

Requests for Reasonable Modifications of Policies and Procedures

Individuals may ask Clay County Transportation to modify a policy or procedure if they feel the policy or procedure is discriminatory or prevents them from fully utilizing Clay County Transportation services.

You can download the document below to learn more about when a reasonable modification can be made and how to make a request.

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